F.A.Q.

Starting is easy, you can either scan your first item or touch the ‘Start' button.

Assistance is never more than one button-press away. By touching the ‘Help' button, an attendant is alerted and will provide assistance.

The best way to scan an item is simply to pass the item over the scanner. Do not worry about locating the bar code; the scanner is intelligent enough to detect the bar code on most sides of the item.

You can fit approximately 12-15 items on the self checkout unit with two bags.

Yes, the attendant will automatically be alerted to the fact that you have scanned a product with a security tag and will come over to remove the tag. This will not cause a delay; you can carry on scanning your shopping whilst it is done.

Yes, loose products which require weighing can be placed on the scales and you can select your item by touching the appropriate photograph. The price for your item will be displayed and you can bag the item as usual. If you are buying an item that is sold by quantity rather than weight, for example oranges, you can select the appropriate photograph and then enter the quantity you want to purchase.

For security purposes, self checkout weighs each item you put in the bagging area to ensure that only items that you have scanned are bagged. Self checkout knows how much each item in the store weighs and this weight verification ensures that unscanned items are not bagged.

For security purposes, self checkout weighs each item you put in the bagging area to ensure that only items that you have scanned are bagged. The item can only be weighed when you place it in the bagging area. Once this is done, you can scan the next item.

You can pay by cash, credit or debit card.

Yes, you can use your IKI PREMIJA loyalty card by scanning it at any time. You will be reminded to scan it at payment time if you have not done so already.

Yes, at payment time you can scan your vouchers and the appropriate amount will be deducted from your total.

Yes, self checkout gives cash back. You can select this option at payment time if you are paying by debit card.

No, you do not have to use a carrier bag; you can place the items directly onto the bag rack.

Yes, you can place your own bag onto the bag area.

Self checkout employs state-of-the-art scanning technology to ensure error-free scanning. You are in complete control of the scanning process and the screen displays the price of each item you scan. Self checkout also gives you a running total so that you can monitor your shopping bill.

Mechanisms exist to ensure that it is very difficult to scan an item twice. The self checkout scanner can detect when an item leaves the scanning area. If an item remains in the scanning area, it will not be scanned twice.

No, staff will be deployed elsewhere in the store ensuring that shelves are filled and overall better customer service is provided.

No, self checkout is secured with a weight verification system and attendant monitoring as well as the usual store security systems.